Services Supervisor
Job Description
Summary:
This role is responsible for accomplishing the services to H@HC clients, and other duties as assigned. This role reports directly to the Services Director.
Key Results Area #1 – Fulfill the New Client Process
Key Results Area #2 – Fulfill the Established Client Process
Key Results Area #3 – Fulfill Documentation and Supporting Tasks
Qualified Professionals* may be:
RN’s
Licensed Social Workers
Mental health professionals
Qualified developmental disabilities specialists.
Area Coordinators qualifications:
5 years of experience or combination of education/experience in supervision and program management preferred.
*PCA qualified professional criteria (state.mn.us)
Qualified Professional:
Responsibilities for QP with a Personal Care Provider Organization if supervision is selected by the client. A QP’s supervisory responsibilities
This role is responsible for accomplishing the services to H@HC clients, and other duties as assigned. This role reports directly to the Services Director.
Key Results Area #1 – Fulfill the New Client Process
- Intake the client by reviewing the manuals and completing intake forms
- Write the Care Plan according to the county referral and clients desires
- Install the caregiver by completing needed paperwork and orientating them to the Care Plan
- Submit the paperwork to the office for processing
Key Results Area #2 – Fulfill the Established Client Process
- Visit PCA Clients according to the DHS Schedule and file the evaluation form
- Follow-up with a call to Housekeeping/Homemaking clients after 2-3 weeks, then semi-annually, with annual evaluations visits to update Care Plan
- Train, develop, and place caregivers as needed
Key Results Area #3 – Fulfill Documentation and Supporting Tasks
- Document and communicate issues that arise from clients, caregivers, or outsiders
- Document and communicate caregiver training, mileage, and updated client and caregiver demographic information
- Call to support clients and caregivers as needed and to schedule visits
- Review timesheets
- Work with Services team to become familiar with each other’s clients, caregivers, and concerns, for backup and support
Qualified Professionals* may be:
RN’s
Licensed Social Workers
Mental health professionals
Qualified developmental disabilities specialists.
Area Coordinators qualifications:
5 years of experience or combination of education/experience in supervision and program management preferred.
*PCA qualified professional criteria (state.mn.us)
Qualified Professional:
Responsibilities for QP with a Personal Care Provider Organization if supervision is selected by the client. A QP’s supervisory responsibilities
- Ensuring and documenting that the PCA is capable of providing the required personal care services (including communication with the recipient) through direct observation of the assistant’s work or through consultation with the recipient.
- Ensuring and documenting that the PCA is knowledgeable about the plan of personal care services before the PCA performs personal care services, including without limitation the Funds and Property Authorization Form and Individual Abuse Prevention Plan, as applicable, with respect to each of the PCA’s clients. (Develop the care plan, orient and train PCA)
- Ensuring and documenting that the PCA is knowledgeable about essential observation of the client’s health, and able to identify any conditions that should be immediately brought to the attention of either the nurse or the attending physician. (Observe, respond, and report).
- Evaluating the personal care services of a client through direct observation of the PCA’s work. Evaluation must be made:
- Create a care plan within the first 7 days of start of care for each Recipient
- Conduct an evaluation within fourteen (14) days after the placement of a PCA with the client.
- Conduct an evaluation within 90 days after the client first receives personal care services and every 90 days for the first year per individual PCA providing service.
- After the first year evaluations, conduct an evaluation every one hundred twenty (120) days following the period of evaluations in sub item 2 of the personal care plan.
- The QP shall record in writing the results of the evaluation and actions taken to correct any deficiencies in the work of the PCA. (Ongoing supervision/monitoring of PCA).
- Evaluation must include communication with the client and documentation as to each of the following:
- The client’s satisfaction with PCA services;
- Review of the month-to-month plan for use of PCA services;
- Review of documentation of PCA services provided;
- Evaluation of whether the PCA services are meeting the goals stated in the service plan;
- A written record of the results of the evaluation and actions taken to correct any deficiencies in the work of a PCA; and
- Revision of the PCA care plan, including without limitation the Funds and Property Authorization Form and Individual Abuse Prevention Plan, as applicable, as necessary in consultation with the client, or responsible party, to meet the needs of the client.
- Reviewing, together with the client, and revising, as necessary, the plan of personal care services at least once every one hundred twenty (120) days after a plan of personal care services is developed.
- Ensuring the PCA and client are knowledgeable about any changes in the plan of personal care services, including without limitation the Funds and Property Authorization Form and Individual Abuse Prevention Plan, as applicable.
- Ensuring the PCA keeps records, showing the services provided to the client by the PCA and the time spent by the PCA providing the services.
- Determining that a client is capable of directing his or her own care or resides with a responsible party.
- Determining with a physician that a client is a qualified recipient.
- Assessing the client for emergency services on holidays and weekends, and requesting service authorization within five (5) working days from county PHN.
- Submitting requests for assessments and temporary increase of services to county PHN.
- Reporting any suspected abuse, neglect, or financial exploitation to the appropriate authorities.
- The QP is responsible for completing documentation to be maintained in the client and employee files which shall include:
- The personal care assistance care plan based on the service plan and individualized needs of the client, including without limitation the Funds and Property Authorization Form and Individual Abuse Prevention Plan, as applicable;
- A month-to-month plan for use of personal care assistance services;
- Changes in need of the client requiring a change to the level of service and the personal care assistance plan, including without limitation the Funds and Property Authorization Form and Individual Abuse Prevention Plan, as applicable;
- Evaluation results of supervision visits and identified issues with personal care assistance staff with actions taken;
- All communication with the client and personal care assistance staff; and
- Hands-on training or individualized training for the care of the client.