Electronic Visit Verification (EVV)
HHAeXchange (HHAX)
FAQ (Frequently Asked Questions)
My time is listed with a red 'X'. What do I do?
- No action is required unless a correction is needed.
- HAHC will need to review and act on the entry in order for it to turn into green. Please give us a business day after the visit and if it still is marked as red, contact the office (218-776-3508) to review.
- Once green, an edit icon should be available in the event a correction is needed.
- Clock in as soon as you realize it was missed.
- Clock out at the end of your shift as usual.
- Perform a correction in the 'VISITS' tab. (see blue button above for step by step instruction guide)
- Perform a correction in the 'VISITS' tab on the HHAX app. (see blue button above for step by step instruction guide)
- The schedules are entered as a tentative placeholder. Regardless of when you work, you should be able to utilize the visit. The system will adjust the tentative time to match your time.
- Please refer to the care plan/scheduled hours established with your supervisor. Contact your supervisor with questions.
- Select PCA/HMK/HSK/ICLS/Respite accordingly. Do not select the Supervision or Admin unless you have been directed to do so.
- Continue to clock in and out as normal. If this error continues, please notify the office.
- If this is during our office hours, contact the office to get them added.
- If it is outside the office hours
- Select 'patient not on the list' (lower blue bar of app)
- Clock in and then clock out (add client name in the notes)
- This is likely due to a password entered incorrectly. Once your account is locked, the system will send you an automatic password reset email. Please refer to this email.
- NOTES:
- Each failed attempt prompts a new email, be sure to refer to the newest one.
- Type in the password that is given, do not copy and paste the temp password - it adds extra characters and will not work.
- Android: Settings --> Location --> App Permissions --> Select HHA Exchange --> Choose: Allow only while using the app
- IPhone: Settings --> Privacy & Security --> Location Services --> Select HHA Exchange --> Select While using the app