EVV - FAQ - Home at Heart Care

Electronic Visit Verification (EVV)
HHAeXchange (HHAX)

My time is listed with a red 'X'. What do I do?

No action is required unless a correction is needed.
HAHC will need to review and act on the entry in order for it to turn into green. Please give us a business day after the visit and if it still is marked as red, contact the office (218-776-3508) to review.
Once green, an edit icon should be available in the event a correction is needed.

I missed a clock in. What do I do?

Clock in as soon as you realize it was missed.
Clock out at the end of your shift as usual.
Perform a correction in the 'VISITS' tab. (see blue button above for step by step instruction guide)

I missed a clock out. What do I do?

Perform a correction in the 'VISITS' tab on the HHAX app. (see blue button above for step by step instruction guide)

The schedule that is listed in my HHAX app is not correct, what do I do?

The schedules are entered as a tentative placeholder. Regardless of when you work, you should be able to utilize the visit. The system will adjust the tentative time to match your time.
Please refer to the care plan/scheduled hours established with your supervisor. Contact your supervisor with questions.

Which service should I select when clocking in?

Select PCA/HMK/HSK/ICLS/Respite accordingly. Do not select the Supervision or Admin unless you have been directed to do so.

GPS lists out of range, yet I'm sitting in the client's living room?

Continue to clock in and out as normal. If this error continues, please notify the office.

My client is not listed. What do I do?

If this is during our office hours, contact the office to get them added.
If it is outside the office hours
- Select 'patient not on the list' (lower blue bar of app)
- Clock in and then clock out (add client name in the notes)

While I attempted to log in I received an error that my account is locked. What do I do?

This is likely due to a password entered incorrectly. Once your account is locked, the system will send you an automatic password reset email. Please refer to this email.
NOTES:
- Each failed attempt prompts a new email, be sure to refer to the newest one.
- Type in the password that is given, do not copy and paste the temp password - it adds extra characters and will not work.

I accidently selected 'Do not allow', now it won't let me clock in/out. How do I change it?

Android: Settings --> Location --> App Permissions --> Select HHA Exchange --> Choose: Allow only while using the app
IPhone: Settings --> Privacy & Security --> Location Services --> Select HHA Exchange --> Select While using the app